Steps for obtaining password and secret question after forgetting them both

This service will give account holders the chance to obtain the account password and secret question after forgetting both of them, successfully following theses steps will generate a new password which will then be sent via SMS to the account holder mobile phone after verifying the account information. 

All users requesting this service implicitly confirm their understanding and acceptance of the terms and conditions detailed in the Domain names Registration Regulations and the Terms and conditions of using SaudiNIC's portal published in SaudiNIC's website.

This service can only be started from the users accounts, the  account holder must first sign up for an account in SaudiNIC website, that can be done by following the Steps for creating an account. After doing so and successfully activating the account,  account holders can start the steps of this service.

The following is a brief explanation of this service steps :

1- Filling up the service form

The first step in this service is to fill in the proper form. the form must be filed correctly and all errors must be corrected prior to submission .

2- Processing the request

After successfully completing the previous step the the system will verify the entered values along with the account information. if the conditions and requirements apply, the system will generate a new password which then will be sent via SMS to the account holder mobile phone, concerned parties will be notified.

Notes

- The request is automatically implemented and the account holder will be notified.
- The new password will be sent to the account holder mobile phone number , for that it must be valid. 
- If the mobile phone was not valid, the only solution is to create a new account and then add the domain to it .
- Account holder must change the password and secret question immediately after completing this service.