Steps for changing the secret question

This service allows account holders to change the secret question related to their accounts, the secret question is used to reset the account's password.

All users requesting this service implicitly confirm their understanding and acceptance of the terms and conditions detailed in the Domain names Registration Regulations and the Terms and conditions of using SaudiNIC's portal published in SaudiNIC's website.

This service can only be started from the users accounts, the  account holder must first sign up for an account in SaudiNIC website, that can be done by following the Steps for creating an account. After doing so and successfully activating the account,  account holders can start the steps of this service.

The following is a brief explanation of this service steps :

1- Filling up the secret question changing form

The first step in changing the secret question is to fill up the service form, account holder must provide the new secret question and the current password, the form must be filed correctly and all errors must be corrected prior to submission .

2- Activating the request by the account holder

After that, an activation message will be sent to the account holder's email address, the account holder must use the information in that message to activate the request. 

Notes

- The change is done automatically and a notification message will be sent to the account holder email addresse.
- In case the account holder did not receive the activation message, he/she can request resending it again.
- The account holder can cancel the request if required.