Steps for Communication Via Electronic Tickets

Electronic tickets is one of the main communication channels between SaudiNIC and its clients. This service allows users who already have active accounts on SaudiNIC e-portal to initiate and follow tickets for inquiries about their requests or sending complaints or suggestions. SaudiNIC staff will respond to these tickets as soon as possible. Clients can later follow-up or comment and expect to get more responses until the issue is resolved and the ticket is closed.

To follow is a list of this service steps :

Accessing the E-portal of SaudiNIC Services

All SaudiNIC services are provided electronically through the e-portal which can be access via the following links: (www.nic.sa) or (سجل.السعودية) and then logging into the e-portal using your username and password. If you do not have a user then you can create a new user by creating a request using the service: creating an account.

1- Filling up the (new ticket ) form

The first step in the procedure of opening a ticket after logging in is to fill the service form. The account holder must make sure that the form is filled correctly and all errors are corrected prior to submission.


2- Processing the request by SaudiNIC

SaudiNIC staff will respond to opened tickets. Email messages with the responses will be sent to the clients. They can also reach those responses from their account's interface as well. Clients can respond and request more information or comment on SaudiNIC's replies. Notes

A ticket is kept open for 7 days after the last response sent from SaudiNIC, then it will be automatically closed if the client has not sent any more comments.

All users requesting this service implicitly confirms their understanding and acceptance of the terms and conditions detailed in the Domain names Registration Regulations and the Terms and conditions of using SaudiNIC's portal published in SaudiNIC's website.